| In the day of the check out i called for the hotel luggage holder and i waited for more than 45 mins and he did not come and i had to go down to the reception to ask again for the luggage holder to serve us | The hotel was nearly immaculate, and I had zero problems when I stayed there |
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| WiFi is available in the hotel rooms and is free of charge | Pets Pets are not allowed |
The nearest airport is Ha'il Airport, 28 km from the accommodation.
| I ordered food and they said that it would take 20 mins to bring to the room but it took an hour | Services Outdoors Picnic area, Sun terrace, BBQ facilities, Terrace, Garden Pets Pets are not allowed |
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| The reception desk do not answer the call quickly and at night time mostly the do not answer at all | - - Well thought design , poorly executed The services in the hotel, the room service do not answer the phone every time in the first call, i have to call them more than 3 times and then they answer |