— please contact your water company | The water company or retailer has 10 working days to resolve your written complaint and respond to you |
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Alternative Dispute Resolution If we are unable to resolve your complaint to your satisfaction, you may be able to take your complaint further to the |
Our Senior Customer Caseworker, Rhys Brooks, explains more in the video below: Wait 10 days Contact your or and ask them to review your complaint response | |
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