| It is always a pleasure to receive positive feedback | I think a staying in a resort is due to how would like to be treated |
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| Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence | I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies |
| The amenities in the room are very basic and do not reach 5-stars hotels level | Thank you again for sharing your experience, We sincerely hope to regain your trust in our hotel with a better impression and you will consider another stay next time you visit Sincerely yours, Hossam Aljamal General Manager Dear Anas Abdurhman A |
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| We will continue every effort to retrain our staff and strive to improve the quality of our service | Still, Movenpick Alnawras resort was the worst even in comparison with the three hotel stars such as ibis |
Thank you once again, we sincerely hope to regain your trust in our hotel with a better impression and you will consider another stay next time you visit.
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