| How to file a complaint against an insurance company? | As per Central Bank of Bahrain procedure in order to fill a genuine complaint, the customer must first complaint directly to the complaints department of the bank or financial institution in concern by their channels in order to submit their complaint |
|---|---|
| Depending on the response of the bank or financial institution if the complaint still requires further investigation you may then submit the complaint with the reply of the bank or financial institution on your complaint in order for the Central Bank of Bahrain to further investigate it | Click on Add new case• Verify your personal info then click on Next |
The company will acknowledge in writing within the same day of receipt of customer complaint for non-life insurance policies complaint and within 5 business days of receipt of customer written complaints for life insurance policies.
5| Select the product you want | In the event the customer is not satisfied with the company's response, the customer can contact the Customer Complaint Officer by completing the Complaint Form available in the company's premises |
|---|---|
| Should the customer have an issue with an insurance company, the first thing the customer should do is contact the insurance company and try to resolve the issue directly | Read the acknowledgement then click on Acknowledge |